FAQs

 

FAQs

How can I contact SANTAS-WORKSHOP?

You can email us at inf.santasworkshop@gmail.com — our customer service team will be happy to help with anything you need!

Do you ship worldwide?

✅ Yes! We ship to customers all around the world.

Where do you ship from?

All orders are shipped directly from our warehouse in THE NORTH POLE  🎅 😂 
just to clarify this is a joke we don't send from the north pole 

Can I change or cancel my order?

Because we process orders quickly, you must request any changes or cancellations within 15 minutes of placing your order.
After this time, changes can’t be made 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed Monday–Friday (excluding weekends and holidays).
Please allow 1–3 business days for your order to be prepared and shipped. During busy seasons or sales, processing times may take a little longer.

How long will it take to receive my order?

Due to high demand, shipping usually takes 2–4 weeks depending on your location.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for to apply for full refund.

Will I be charged customs or taxes?

Prices on our site are tax-free in USD. Depending on your country’s regulations, import duties, taxes, or customs fees may apply upon arrival.
These are determined by your local customs office and are not covered by Santasworkshop.
For details, please contact your local customs office.

How do I return an item?

Please email inf.santasworkshop@gmail.com and our team will assist you with the return process.

What if the item I received is defective, incorrect, or damaged?

If you received the wrong item or a damaged/defective product, please contact us immediately with:

  • Your order number

  • Photos of the item(s)

  • A brief description of the issue

We’ll review your case and resolve it as quickly as possible.

When will I receive my refund?

Refunds are issued to your original payment method.
For credit/debit cards, it may take 7–10 business days for your bank to process the refund.
If you haven’t received it after that period, please contact your bank or card issuer for more information.